Frequently Asked Questions About Motorhome Rental

How can I book a motorhome?
You can book directly on our website by selecting your dates and model, or contact us via WhatsApp or phone. We'll confirm availability and send you the payment link.

Do I have to pay everything when booking?
No. To confirm the booking you only pay 30% of the total. The remaining 70% is paid 24 hours before departure.

What payment methods do you accept?
We accept credit/debit card and bank transfer. You'll always receive a receipt.

Can I change my booking?
Yes, as long as the new dates are available. If the change affects the rate, we'll let you know before confirming.

What is your cancellation policy?
We have a clear, transparent policy. Depending on how far in advance you cancel, you can recover part or all of the amount paid.

If the customer cancels, the following penalties apply to the deposit paid:

• More than 30 days before the rental start: 0%
• Between 30 and 16 days before: 75%
• Less than 16 days before: 100%

Not showing up on the agreed date and time means losing 100% of the rental.

What age do I need to rent a motorhome?
You must be at least 25 years old.

What driving licence do I need?
A category B licence held for at least 3 years. No special permit required.

Can several people drive?
Yes, you can add additional drivers at no extra cost. We just need their ID and driving licence.

Can I travel with my pet?
Yes, we are 100% pet friendly. Your pets are welcome.

Are there specific rules for travelling with animals? We only ask that you:

• Keep them safe while travelling (harness, carrier or approved system).
• Keep the vehicle clean.
• Avoid damage to furniture or upholstery.

Is there a pet limit?
No fixed number, but it should be reasonable for the vehicle size and comfort of the trip.

Is there a deposit?
Yes. A €900 deposit is held before departure.

When is the deposit refunded?
Within a maximum of 72 hours after checking the vehicle and confirming there is no damage or pending charges.

What insurance is included? All our motorhomes include:

• Comprehensive insurance with excess
• 24/7 roadside assistance
• Cover in Spain and authorised EU countries

Where do I pick up and return the motorhome?
At our base at Calle Campoamor 12C, 08290 Cerdanyola del Vallès (Barcelona). We'll send the exact address and instructions before departure day.

Can I leave my car while I travel?
Yes, subject to availability. We'll confirm options when you book.

What documents should I bring on pick-up day?

• ID / NIE
• Driving licence
• Payment receipt
• Additional drivers' details (if any)

What if I'm late returning?
A proportional charge applies per the contract. Please let us know as soon as possible.

What does the rental price include?

• Insurance with assistance
• Basic equipment
• Full explanation of how everything works
• Mileage as per the rate
• Gas bottle
• Free Wi-Fi except in excluded countries

What is not included?

• Fuel
• Tolls
• Fines
• Interior/exterior cleaning if returned dirty
• Damage not covered by insurance

Fuel consumption? Between 8 and 12 L/100 km, depending on model and driving style.

Can I travel outside Spain? Yes, to EU countries covered by the insurance. Tell us your route to confirm.

Where can I stay overnight? Motorhome service areas, campsites and permitted car parks. We'll share apps and recommendations.

What do I do if I have an accident?

1. Call the insurance assistance number.
2. Contact us.
3. Complete the accident report if necessary.

What if I break down?
Roadside assistance will help you and, if needed, we'll arrange a replacement vehicle subject to availability and insurance conditions.

Do I have to return the motorhome clean?
Yes, interior and exterior cleaning is the customer's responsibility.

What about the tanks? You must return:

• Grey water emptied
• Chemical toilet emptied and clean
• Fuel tank full

What if I don't empty the tanks?
The corresponding charge applies per the contract.

Each model has its own detailed spec sheet, but all include:

• Kitchen
• Full bathroom
• Equipped beds
• LED lighting
• Water tanks
• Stationary heating

Can I add extras?
Yes: tables, chairs, bike racks, kitchen kits, bedding, towels, etc. Ask us about availability.