1. IDENTITY OF THE SERVICE PROVIDER
Owner: MESQCARAVAN S.L.
Tax ID: B23903669
Registered office: Calle Puigmal, 1, 08232, Viladecavalls (Barcelona), Spain
Email: info@mesqcaravan.com
Phone: 613 998 760
Legal representative: Sergio Gómez Escobar
Website: https://mesqcaravan.com/
These Terms govern the contracting of motorhome rental services offered by MESQCARAVAN S.L. through the Website and by any other means of contact (email, WhatsApp or phone).
2. PURPOSE OF THE CONTRACT
This document governs:
- The booking process
- The financial conditions
- The delivery and return of the vehicle
- The customer’s obligations
- The responsibilities of both parties
- The cancellation and modification policies
- The permitted use of the vehicle
- The insurance cover
- The applicable penalties
- The data protection linked to the rental
By requesting a booking, the User declares that they have read and accepted these Terms, as well as the Legal Notice, the Privacy Policy and the Cookie Policy.
3. BOOKING AND CANCELLATION POLICY
3.1. Booking
The booking is formalised by paying 30% of the total rental amount.
3.2. Cancellation by the customer
Penalties applied to the deposit paid:
- More than 30 days before the start: 0%
- Between 30 and 16 days before the start: 75%
- Less than 16 days before the start: 100%
No-show on the agreed date and time means losing 100% of the contracted rental.
3.3. Cancellation by MesQcaravan
This may only occur due to:
- Serious breakdown
- Accident
- Force majeure
The following will be offered:
- Alternative vehicle (if available)
- Change of dates
- Full refund
No additional compensation applies.
4. RENTAL PAYMENT
The total rental amount must be paid 24 hours before the vehicle’s departure.
Accepted payment methods:
- Transfer
- Payment gateway
- Cash (only if agreed beforehand)
5. DEPOSIT
Before the vehicle is handed over, the customer must pay a deposit of €900.
The deposit covers:
- Damage to the vehicle
- Loss or deterioration of inventory
- Extraordinary cleaning
- Lack of fuel
- Penalties
- Fines
- Loss of profit due to immobilisation
The deposit will be returned after the vehicle is checked.
MesQcaravan may withhold it for up to 72 hours to check for non-visible damage.
If the damage cannot be assessed immediately, the necessary amount will be withheld until the repair quote is available.
6. CHANGES TO THE RENTAL PERIOD
- Extensions must be requested at least 3 days in advance.
- They are subject to availability.
- Unauthorised delays are penalised at €20/hour.
- If it affects another booking, 1 full day will be charged.
7. EARLY RETURN OR LATE START
If the customer starts the rental later or returns the vehicle earlier than planned, they will not be entitled to a refund.
8. DRIVER REQUIREMENTS
- Minimum age: 25 years
- Minimum licence tenure: 3 years
- Category B driving licence
- Valid documentation (ID/NIE/passport)
Additional drivers must be declared in the contract.
9. FINES, PENALTIES AND VEHICLE IMPOUNDMENT
The customer is responsible for:
- Fines
- Penalties
- Tolls
- Administrative or legal costs
If the vehicle is impounded for reasons attributable to the customer, they will bear:
- The resulting costs
- Loss of profit due to immobilisation
10. PROHIBITED USE OF THE VEHICLE
The following is prohibited:
- Driving under the influence of alcohol or drugs
- Taking part in races or illegal activities
- Carrying more people than the approved seats
- Transporting dangerous goods
- Handing the vehicle over to third parties
- Driving in unauthorised or unsuitable areas
11. VEHICLE IMMOBILISATION DUE TO MISUSE
If the vehicle is immobilised due to the customer’s negligence, they will bear:
- Repair costs
- Loss of profit for the days of immobilisation
12. RETURN AT AN UNAUTHORISED LOCATION
If the vehicle is returned at a location other than agreed without authorisation, the customer will bear:
- Repatriation costs
- Staff travel expenses
13. INSURANCE
The vehicle has fully comprehensive insurance with a €900 excess.
Not covered:
- Damage from misuse
- Interior damage
- Damage to uninsured accessories
- Loss of keys
- Damage from negligent driving
The customer accepts the policy conditions.
14. TYRES AND PUNCTURES
Punctures and tyre damage are the customer’s responsibility.
15. MECHANICAL DAMAGE DUE TO MISUSE
The customer will be responsible for mechanical damage arising from:
- Inappropriate driving
- Lack of care
- Negligent use
16. BREAKDOWNS AND MAINTENANCE
In the event of a breakdown, the customer must:
- Report it immediately
- Not carry out repairs without authorisation
- Present an official invoice for reimbursement
17. ACCIDENTS
In the event of an accident, the customer must:
- Inform MesQcaravan immediately
- Complete the accident report form
- Obtain details of third parties and witnesses
- Notify the authorities if applicable
- Not leave the vehicle without ensuring its protection
In the event of theft:
- File a police report within 24 hours
- Hand over a copy and the keys to MesQcaravan
Failure to comply may void insurance cover.
18. FREE WIFI SERVICE
- Subject to 3G/4G coverage in the EU
- May have data limits
- Continuous availability is not guaranteed
- Use outside the EU: €200 penalty
19. CLEANING AND TANKS
Penalties:
- Black water not emptied: €50
- Grey water not emptied: €30
- Insufficient cleaning: €80
- Deep cleaning: €50–150
- Lack of fuel: €25 + missing litres
- AdBlue not full: €20
- Incorrect refuelling: actual cost + €50
20. NO SMOKING
Smoking inside the vehicle is prohibited.
Penalty: €150 for deodorising and deep cleaning.
21. PETS
MesQcaravan is pet friendly.
The customer will be responsible for:
- Damage
- Extraordinary cleaning
- Persistent odours
22. DATA PROTECTION
The processing of personal data is governed by the Privacy Policy available on the Website.
23. JURISDICTION
For any dispute, the parties submit to the Courts and Tribunals of Barcelona, unless consumer regulations provide otherwise.